Member Relations Specialist (Hybrid)
Lake Mary, FL Lake Mary, FL Full-time Full-time Estimated:
$35.
6K - $45.
1K a year Estimated:
$35.
6K - $45.
1K a year 8 days ago 8 days ago 8 days ago
Summary:
Monitors AAA National Office channels, reviews posts and discerns what type of action, if any, is necessary, disseminates feedback to the appropriate parties, and follows through on issues to ensure resolution.
Facilitates resolution of cases received at the National Office (including Executive Office) and works closely with respective business lines to ensure that cases are responded to in a timely and professional manner.
Demonstrates ownership, persistence, and creativity to ensure that the ultimate resolution of each case restores Member loyalty.
Acts as case manager to effectively coordinate resolution of issues between all parties involved.
Negotiates with Clubs and third-party entities to provide fair resolution.
Acts as liaison to the National Office in communication with clubs, members/non-members, and AAA affiliates.
Duties and
Responsibilities:
Manage cases received from a wide variety of channels.
Review, research and analyze complaints and inquiries to determine the appropriate actions.
Drive the response across & between all related parties.
Respond in a timely fashion to all parties with a clear path forward and a comprehensive plan to resolve the issue.
Manage cases to full resolution in a manner that restores Member loyalty.
Review, negotiate, process, and document all requests for compensation.
Execute requests for reimbursement.
from third-party affiliates within the compliance of AAA contracts.
Document all pertinent information in the department CRM system to allow for accurate reporting up to and including root cause analysis.
Conduct all interaction in a professional, expedient, and helpful manner, utilizing good judgment and decision-making skills.
Requirements, Competencies and Certifications:
Uses time effectively; anticipates obstacles, adjusts priorities as needs change and keeps others informed of progress.
Excellent interpersonal skills, be self-motivated, and be adaptable in a fast paced, dynamic, deadline-driven environment.
Possess or quickly obtain comprehensive knowledge of Association products and services across all business lines.
Strong leadership and professional interpersonal skills.
Ability to reason and negotiate fair and impartial settlements.
Positive attitude and energy that contribute to a high-performance work environment.
Ability to work independently and apply judgment in ambiguous situations.
Proficient knowledge in standard MS Office applications and CRM.
Excellent written and oral skills, as well as excellent customer service skills.
Education and
Experience:
Associates degree with 2 year of related experience or; High School Diploma with 5 years of related experience.
Call center experience is preferred.
Hiring Range:
Hourly Pay $42,468 - $48,307 Position eligible for participation in AAA, Inc.
Annual Incentive Plan.
AAA is committed to paying competitively and equitably.
The posted range for this position represents competitive compensation based on market data, internal equity, and the skills and requirements of the position.
The actual compensation offered will be based on your qualifications and experience.
AAA National supports a flexible work environment for our associates.
We are committed to collaboration, innovation and work-life balance, and offer a hybrid work model of three days in-office, and two days at home (or whenever you work best) each week.
AAA National Office is not accepting unsolicited assistance from any search firms for this employment opportunity.
All resumes submitted by search firms to any employee at the AAA National Office via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this particular position from the AAA National Offices Talent Acquisition department will be deemed the sole property of the AAA Nationals Office.
No fee will be paid in the event the candidate is hired by the AAA National Office as a result of the referral or through other means.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
$35.
6K - $45.
1K a year Estimated:
$35.
6K - $45.
1K a year 8 days ago 8 days ago 8 days ago
Summary:
Monitors AAA National Office channels, reviews posts and discerns what type of action, if any, is necessary, disseminates feedback to the appropriate parties, and follows through on issues to ensure resolution.
Facilitates resolution of cases received at the National Office (including Executive Office) and works closely with respective business lines to ensure that cases are responded to in a timely and professional manner.
Demonstrates ownership, persistence, and creativity to ensure that the ultimate resolution of each case restores Member loyalty.
Acts as case manager to effectively coordinate resolution of issues between all parties involved.
Negotiates with Clubs and third-party entities to provide fair resolution.
Acts as liaison to the National Office in communication with clubs, members/non-members, and AAA affiliates.
Duties and
Responsibilities:
Manage cases received from a wide variety of channels.
Review, research and analyze complaints and inquiries to determine the appropriate actions.
Drive the response across & between all related parties.
Respond in a timely fashion to all parties with a clear path forward and a comprehensive plan to resolve the issue.
Manage cases to full resolution in a manner that restores Member loyalty.
Review, negotiate, process, and document all requests for compensation.
Execute requests for reimbursement.
from third-party affiliates within the compliance of AAA contracts.
Document all pertinent information in the department CRM system to allow for accurate reporting up to and including root cause analysis.
Conduct all interaction in a professional, expedient, and helpful manner, utilizing good judgment and decision-making skills.
Requirements, Competencies and Certifications:
Uses time effectively; anticipates obstacles, adjusts priorities as needs change and keeps others informed of progress.
Excellent interpersonal skills, be self-motivated, and be adaptable in a fast paced, dynamic, deadline-driven environment.
Possess or quickly obtain comprehensive knowledge of Association products and services across all business lines.
Strong leadership and professional interpersonal skills.
Ability to reason and negotiate fair and impartial settlements.
Positive attitude and energy that contribute to a high-performance work environment.
Ability to work independently and apply judgment in ambiguous situations.
Proficient knowledge in standard MS Office applications and CRM.
Excellent written and oral skills, as well as excellent customer service skills.
Education and
Experience:
Associates degree with 2 year of related experience or; High School Diploma with 5 years of related experience.
Call center experience is preferred.
Hiring Range:
Hourly Pay $42,468 - $48,307 Position eligible for participation in AAA, Inc.
Annual Incentive Plan.
AAA is committed to paying competitively and equitably.
The posted range for this position represents competitive compensation based on market data, internal equity, and the skills and requirements of the position.
The actual compensation offered will be based on your qualifications and experience.
AAA National supports a flexible work environment for our associates.
We are committed to collaboration, innovation and work-life balance, and offer a hybrid work model of three days in-office, and two days at home (or whenever you work best) each week.
AAA National Office is not accepting unsolicited assistance from any search firms for this employment opportunity.
All resumes submitted by search firms to any employee at the AAA National Office via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this particular position from the AAA National Offices Talent Acquisition department will be deemed the sole property of the AAA Nationals Office.
No fee will be paid in the event the candidate is hired by the AAA National Office as a result of the referral or through other means.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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