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Field Support Supervisor - Commissions

Company Name:
Verizon Wireless
Field Support Supervisor - Commissions Responsibilities At Verizon, we innovate constantly to help the biggest names in business do business - quicker and smarter. It takes vision. It takes focus. And we apply both every bit as much to the way we do business too. The brightest minds, the latest technologies and pioneering processes are combining to enhance this critical business function at our Center for Excellence. We're finding new ways to add value and provide strategic support. This is the kind of work we do. And you can be part of it. - Owner of compensation payment discrepancy resolution. Individual is responsible for supervising a team which reviews detailed analysis of compensation data and payments to ensure accuracy and compliance with compensation plans or Agent contracts. Timely completion of audit/discrepancy reports. Research and resolve all compensation issues in a timely and accurate manner. Update compensation system as required based on research and analysis. Detailed explanations to customer regarding payment and/or compensation statement. Complete payment analysis reports as necessary. - Perform job reviews for team members. - Service as a point of contact for assigned Employees or Agents unit and will handle all compensation inquires. Provide support to customer related to all aspects of compensation. Participate in the training as required for job function. - Provide subject matter expertise on complex processes or issues to compensation payment review and analysis. - Read and understand compensation plans to ensure payments are in compliance. Responsible for researching, analyzing, and validating compensation payments, discrepancies, and anomalies for Employees or Agents assigned unit. Process/complete all required processing steps, including exceptions, duplicates, commission adjustments, corrections, trending review, personnel changes, and assignments by the published deadline in a timely manner to allow for most accurate payment. Work with management to determine any appropriate adjustments needed to correct payment discrepancies. Provide guidance and technical expertise to team members. Detailed knowledge of compensation systems. - Research and resolve compensation issues, compliant with compensation policies or Agent contracts. Work with other organizations as necessary to resolve dispute. Make necessary adjustments in compensation system to ensure timely and accurate payment adjustment. Maintain open communication with customer and/or sales management, providing clear and concise details related to status and resolution of compensation disputes. Work with sales management on complex issues to coordinate efforts, resolve dispute, and apply new processes to avoid further discrepancies. - Provide availability for frequent daily interaction with customer. Communicate timely and efficiently with customer regarding their compensation questions/concerns. Provide detailed explanation of any/all compensation statements or payments as requested by customer. Notify customer regarding any adjustments made to compensation payment. Communicate and re-enforce compensation policies, procedures and/or changes to sales management. Escalate compensation issues as necessary. - Demonstrate ability to deal with complex compensation problems and work with management to provide the best possible resolution. - Analyze and interpret reports for managers providing recommendations to guide business decisions. - Maintain on going interaction with internal client groups and other functional areas relating to objectives, deliverables, resource allocation and related matters. - Field issue escalations from internal customers or delivery partners and respond to customer inquiries as requested, ensuring issue and error resolution. - Identify improvement opportunities for their work stream and work closely with either the internal team or service providers (if any) to enable the implementation of improvement opportunities. Qualifications Required Skills and Experience - BA/BS in Accounting, Finance, Economics or equivalent work experience. - 4 years of relevant professional experience. Require a broad range of skills within finance discipline to effectively perform routine to complex assignments. Demand familiarity with principles, theories, concepts and technologies as well as applied knowledge of established procedures, policies and practices. - Intermediate level of understanding for report query and design. Query tool proficiency (e.g., SQL) is preferred. - Proficiency in Microsoft Office, especially in Excel and Powerpoint; strong written and oral communications skills. - Proven ability to work in a cross-functional, fast-paced environment, and to lead and drive complex operational initiatives. - Strong analytical skills, combined with impeccable business judgment and ability to communicate with seasoned management. - Collaborative working style and ability to work with vendors and internal teams. Desired Skills and Experience - Masters degree preferred. - Strong analytical and communication skills. - Employees/candidates with professional certification (e.g. CPA, CMA) are preferred. - Experience in the technology or telecommunications industry preferred, but not required. Our business is fuelled by our passion for delivering unprecedented results for customers in over 52 countries. Throughout the world, we're helping to create a better future - transforming how doctors battle cancer, rescue workers save lives, and people, businesses and communities interact with one another. If you have the drive, talent, energy and commitment to join over 180,000 like-minded people who are unlocking this positive potential of technology, we'll support you every step of the way. Whether that's through competitive compensation, award-winning training, or benefits so comprehensive we call them Total Rewards. Start creating powerful answers today. Equal Employment Opportunity We are an equal opportunity employer m/f/d/v. efficiently Timely BACH_a33d1a BETS_ARC_Setter discrepancy statement MYK62683JR

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