Manager - Credit -Recovery - Deposit System Support
Company Name:
Verizon Wireless
manager
- Credit -Recovery - Deposit System Support Responsibilities At Verizon, we innovate constantly to help the biggest names in business do business - quicker and smarter. It takes vision. It takes focus. And we apply both every bit as much to the way we do business too. The brightest minds, the latest technologies and pioneering processes are combining to enhance this critical business function at our Center for Excellence. We're finding new ways to add value and provide strategic support. This is the kind of work we do. And you can be part of it. Manager is responsible for 24/7 Client System Support, project
management
and detailed technical and business leadership for the Credit Screening, Recovery and Deposit Management processes and
systems
in Consumer, Mass Market Business, Enterprise and Wireless lines of business. In this role the Manger will be a conduit between the business and various IT teams and must be able to develop the necessary relationships so that when the Manager decides on a resolution it is able to be carried forth quickly without hesitation. During any system outages or new projects the Manager will be called upon as a resource and to expertly represent B2C on all matters concerning Credit Screening, Recovery and/or Deposit Management. Manager will lead and develop a team of consultants for Telecom Credit Screening that care for new connect and change order credit screenings a year utilizing Verizon Ordering, Credit Screening and Vendor systems and products. In addition the Manager will also lead and develop a team of consultants for both Telecom and Wireless Recovery in which they will care for receivables and utilize two highly customized recovery systems that interface with, multiple billing/AR systems, field users and over 10 vendors. Manager will also lead and develop a consultant to run, audit and maintain the Deposit Management system which currently holds FiOS and HSI deposits. Manager will also be responsible for all enhancements projects be it as the Sponsor or impacted party for any of the aforementioned systems or processes and will be responsible for determining impacts and assigning the work to the appropriate teams. Manager will also be solely responsible for all GO/NOGO decisions on all projects, enhancements and installs and will need to communicate decisions to all effected parties. Identifies and engages key business process owners to increase awareness of system enablers, identifies and understands operational challenges and influences business priorities. A further key responsibility of this position is to identify and drive improvement opportunities in this area. This position provides value to the enterprise by applying financial acumen and process improvement skills to deliver the high quality processing of financial data into accurate, reliable information for use by internal and external customers. Contributes to the formulation of the overall management strategy of Finance Operations. Assist in assessing the
services
delivered by the service providers (if any) and validating that performance metrics established by service level agreements are met as applicable and that Service Level Agreements are aligned with organizational goals and objectives. As the primary point of contact, provide direction and policy interpretation to third party service providers as needed. Oversees escalations from internal customers and responds to customer inquiries, ensuring timely issue and error resolution. Responds to customer feedback, survey results and makes any improvements/corrections as necessary. Identifies and drives improvement opportunities for their work stream and collaborates with any external service providers to ensure improvement opportunities are implemented. Ensure adherence to financial policies to ensure effective controls exist to safeguard company assets. Continuously evaluate the internal
control
environment, maintaining appropriate documentation and
practices
in accordance with Generally Accepted
accounting
Principles, company policies and standardized procedures. Ensure compliance with internal policies and controls and with external regulations. Manages and leads a team of supervisors assigned to a specific work stream or function to deliver finance and/or transaction processing services. Plans and structures work activities and sets deadlines for their team. Subsequently monitors their team's progress and is responsible for the results of team activities. Provides guidance to supervisors on their team for recruiting, staffing and professional development as needed. Coordinates required internal reporting as it relates to specific work streams. Responsible for developing the departmental budget and determines acceptable staffing levels, establishing departmental budgets, etc., as required by the departmental budget. Qualifications Requires BA/BS in Accounting, Finance, Economics,
computer
Science or equivalent work Master's in Accounting, Finance, Economics, MBA or equivalent preferred. 6 years of directly related experience with a strong management background. - Minimum five years' experience in a collections/credit/deposit areas - Preferred experience in VZT/VZW Credit Systems and Recovery Systems, including working knowledge of the Retail AR and ordering systems and processes that interact with CFS. - Thorough knowledge of credit-related and Debt Collection laws; Consumer Credit Protection Act. Codified to 15 U.S.C. 1601 , Fair Credit Reporting Act (FCRA) Codified to 15 U.S.C. 1681 , Equal Credit Opportunity Act (ECOA) Codified at 15 U.S.C. 1691 , Fair Debt Collection Practices Act (FDCPA) Codified as 15 U.S.C. 1692 -1692p - Deep Analytical, Data mining and querying skill sets. - Ability to function in a fast paced environment and meet deadlines with conflicting priorities. . Proven management skills. Advanced understanding of report query and design. Proficiency in Microsoft Office, especially in Excel and PowerPoint; strong written and oral communications skills. Demonstrated experience in continuous improvement initiatives, root cause analysis and project management. - Proven analytical skills, software and PC skills and decision making capabilities - Ability to travel if required Our business is fuelled by our passion for delivering unprecedented results for customers in over 52 countries. Throughout the world, we're helping to create a better future - transforming how doctors battle cancer, rescue workers save lives, and people, businesses and communities interact with one another. If you have the drive, talent, energy and commitment to join over 180,000 like-minded people who are unlocking this positive potential of technology, we'll support you every step of the way. Whether that's through competitive compensation, award-winning training, or benefits so comprehensive we call them Total Rewards. Start creating powerful answers today. Equal Employment Opportunity We are an equal opportunity employer m/f/d/v. We are an equal opportunity employer m/f/d/v. for BACH_a33d1a BETS_ARC_Setter in experience MYK62683JREstimated Salary: $20 to $28 per hour based on qualifications.
Verizon Wireless
manager
- Credit -Recovery - Deposit System Support Responsibilities At Verizon, we innovate constantly to help the biggest names in business do business - quicker and smarter. It takes vision. It takes focus. And we apply both every bit as much to the way we do business too. The brightest minds, the latest technologies and pioneering processes are combining to enhance this critical business function at our Center for Excellence. We're finding new ways to add value and provide strategic support. This is the kind of work we do. And you can be part of it. Manager is responsible for 24/7 Client System Support, project
management
and detailed technical and business leadership for the Credit Screening, Recovery and Deposit Management processes and
systems
in Consumer, Mass Market Business, Enterprise and Wireless lines of business. In this role the Manger will be a conduit between the business and various IT teams and must be able to develop the necessary relationships so that when the Manager decides on a resolution it is able to be carried forth quickly without hesitation. During any system outages or new projects the Manager will be called upon as a resource and to expertly represent B2C on all matters concerning Credit Screening, Recovery and/or Deposit Management. Manager will lead and develop a team of consultants for Telecom Credit Screening that care for new connect and change order credit screenings a year utilizing Verizon Ordering, Credit Screening and Vendor systems and products. In addition the Manager will also lead and develop a team of consultants for both Telecom and Wireless Recovery in which they will care for receivables and utilize two highly customized recovery systems that interface with, multiple billing/AR systems, field users and over 10 vendors. Manager will also lead and develop a consultant to run, audit and maintain the Deposit Management system which currently holds FiOS and HSI deposits. Manager will also be responsible for all enhancements projects be it as the Sponsor or impacted party for any of the aforementioned systems or processes and will be responsible for determining impacts and assigning the work to the appropriate teams. Manager will also be solely responsible for all GO/NOGO decisions on all projects, enhancements and installs and will need to communicate decisions to all effected parties. Identifies and engages key business process owners to increase awareness of system enablers, identifies and understands operational challenges and influences business priorities. A further key responsibility of this position is to identify and drive improvement opportunities in this area. This position provides value to the enterprise by applying financial acumen and process improvement skills to deliver the high quality processing of financial data into accurate, reliable information for use by internal and external customers. Contributes to the formulation of the overall management strategy of Finance Operations. Assist in assessing the
services
delivered by the service providers (if any) and validating that performance metrics established by service level agreements are met as applicable and that Service Level Agreements are aligned with organizational goals and objectives. As the primary point of contact, provide direction and policy interpretation to third party service providers as needed. Oversees escalations from internal customers and responds to customer inquiries, ensuring timely issue and error resolution. Responds to customer feedback, survey results and makes any improvements/corrections as necessary. Identifies and drives improvement opportunities for their work stream and collaborates with any external service providers to ensure improvement opportunities are implemented. Ensure adherence to financial policies to ensure effective controls exist to safeguard company assets. Continuously evaluate the internal
control
environment, maintaining appropriate documentation and
practices
in accordance with Generally Accepted
accounting
Principles, company policies and standardized procedures. Ensure compliance with internal policies and controls and with external regulations. Manages and leads a team of supervisors assigned to a specific work stream or function to deliver finance and/or transaction processing services. Plans and structures work activities and sets deadlines for their team. Subsequently monitors their team's progress and is responsible for the results of team activities. Provides guidance to supervisors on their team for recruiting, staffing and professional development as needed. Coordinates required internal reporting as it relates to specific work streams. Responsible for developing the departmental budget and determines acceptable staffing levels, establishing departmental budgets, etc., as required by the departmental budget. Qualifications Requires BA/BS in Accounting, Finance, Economics,
computer
Science or equivalent work Master's in Accounting, Finance, Economics, MBA or equivalent preferred. 6 years of directly related experience with a strong management background. - Minimum five years' experience in a collections/credit/deposit areas - Preferred experience in VZT/VZW Credit Systems and Recovery Systems, including working knowledge of the Retail AR and ordering systems and processes that interact with CFS. - Thorough knowledge of credit-related and Debt Collection laws; Consumer Credit Protection Act. Codified to 15 U.S.C. 1601 , Fair Credit Reporting Act (FCRA) Codified to 15 U.S.C. 1681 , Equal Credit Opportunity Act (ECOA) Codified at 15 U.S.C. 1691 , Fair Debt Collection Practices Act (FDCPA) Codified as 15 U.S.C. 1692 -1692p - Deep Analytical, Data mining and querying skill sets. - Ability to function in a fast paced environment and meet deadlines with conflicting priorities. . Proven management skills. Advanced understanding of report query and design. Proficiency in Microsoft Office, especially in Excel and PowerPoint; strong written and oral communications skills. Demonstrated experience in continuous improvement initiatives, root cause analysis and project management. - Proven analytical skills, software and PC skills and decision making capabilities - Ability to travel if required Our business is fuelled by our passion for delivering unprecedented results for customers in over 52 countries. Throughout the world, we're helping to create a better future - transforming how doctors battle cancer, rescue workers save lives, and people, businesses and communities interact with one another. If you have the drive, talent, energy and commitment to join over 180,000 like-minded people who are unlocking this positive potential of technology, we'll support you every step of the way. Whether that's through competitive compensation, award-winning training, or benefits so comprehensive we call them Total Rewards. Start creating powerful answers today. Equal Employment Opportunity We are an equal opportunity employer m/f/d/v. We are an equal opportunity employer m/f/d/v. for BACH_a33d1a BETS_ARC_Setter in experience MYK62683JREstimated Salary: $20 to $28 per hour based on qualifications.
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