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Senior Analyst - Bill to Cash Credit and Collections

Company Name:
Verizon Wireless
Senior Analyst - Bill to Cash Credit and Collections Responsibilities At Verizon, we innovate constantly to help the biggest names in business do business - quicker and smarter. It takes vision. It takes focus. And we apply both every bit as much to the way we do business too. The brightest minds, the latest technologies and pioneering processes are combining to enhance this critical business function at our Center for Excellence. We're finding new ways to add value and provide strategic support. This is the kind of work we do. And you can be part of it. POSITION RESPONSIBILITIES: Responsibilities: The
systems
Sr. Analyst is responsible for managing key business initiatives to positively impact Bill to Cash customer experience metrics. Develop, maintain and execute actionable planning to cross-functional teams and key leadership members aimed at gaining buy in, support, to drive positive customer experience results. Provide
expert
advice and consultation on quality monitoring system initiatives. Additionally, the Sr. Analyst oversees progress, extracts analysis and provides current information and associated recommendations to all affected B2C teams including national partners/vendors. The consultant will also partner other workgroups in maintaining, evaluating, and strategizing the best path forward. This position will require in depth knowledge of Quality Monitoring systems, processes and procedures. The Sr. Analyst must demonstrate personal presence, research rigor and be able to clearly articulate findings and recommendations. Sr. Analyst will proactively identify improvement opportunities to drive continuous improvement. Must possess the ability to make formal presentations and readouts to all levels of
management
as needed. In addition, must use excellent organizational and planning skills to provide full and ongoing support for functions of the Bill to Cash organization. Will utilize these skills with strong customer service focus to support a broad range of operational functions, such as supporting compliance of monitoring systems and customer requests, proactively auditing processes and operations for quality assurance, continuously identifying operational gaps and implementing solutions that reflect the company's overall strategy to our customers, and coaching and training on operational procedures. Duties and responsibilities include, but are not limited to: Manage key quality monitoring system initiatives, utilizing project/process management methodologies. Partner with internal and external subject matter experts to drive business change. Develop, maintain, and execute actionable project planning designed to improve system performance. Responsible for administrative tasks for Impact 360 including but not limited to Quality Monitoring and Speech Analytics for all currently wireless B2C and potential for growth in other lines of business. Monitor, track and evaluate system performance and effectiveness and make improvement recommendations as necessary Admin maintenance for Impact 360 and all applications therein. Provide subject matter expertise for Impact 360 and all applications therein. Qualifications Qualifications: BS/BA Bachelor's degree desired or equivalent work experience required 2 years proven experience and success managing large-scale projects and/or major tasks. Strong project management skills including the ability to motivate and work effectively with reporting and non-reporting staff. Ability to use independent judgment to gather, organize and analyze information, and apply critical thinking and independent thought to make solid recommendations on strategy Excellent interpersonal skills at every level of the organization including senior management Demonstrated ability to work alone and within a team in a fast changing environment with changing priorities and changing time constraints. Strong organization, time management and work prioritization skills with the ability to simultaneously handle multiple projects. Effective at building strong partnerships, able to influence others, display strong negotiation skills. Strong leadership skills. Proven ability to lead individuals and teams. Expert problem-solving and negotiation skills. Exceptional written, verbal, and interpersonal communication, including the ability to create and present professional presentations. Proficiency in desktop applications, including Microsoft Office, spreadsheet and presentation software. Proficient in Witness/Impact 360 Database experience preferred. Must be "performing" or higher in current position and not have any type of active written warning on file (i.e., Performance, Behavior or Attendance) Our business is fuelled by our passion for delivering unprecedented results for customers in over 52 countries. Throughout the world, we're helping to create a better future - transforming how doctors battle cancer, rescue workers save lives, and people, businesses and communities interact with one another. If you have the drive, talent, energy and commitment to join over 180,000 like-minded people who are unlocking this positive potential of technology, we'll support you every step of the way. Whether that's through competitive compensation, award-winning training, or benefits so comprehensive we call them Total Rewards. Start creating powerful answers today. Equal Employment Opportunity We are an equal opportunity employer m/f/d/v. function Bill andor BETS_ARC_Setter BACH_a33d1a but and projects Manage MYK62683JR

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