Application Support Help Desk - ASP

Company Name:
Position Type:
Job Title: Application Support Help Desk
Location: Lake Mary, FL
Job Responsibilities:
Product Knowledge
: Develop and maintain a thorough knowledge of the product. Attend training, product overviews, and product meetings as required to maintain this knowledge base.
Relational database administration knowledge
: Provide database administration services to managed services customers.
: Work with other technical client services representatives to handle call volume or provide assistance with projects. Coordinate client requests and maintain effective working relationships with Account Management, Product Development, Deployment, and Support colleagues to accurately represent client needs.
Job Skills
: Maintain professionalism with various levels of client personnel. Demonstrate strong written and oral communication skills. Demonstrate strong analytical skills. Maintain and develop thorough product knowledge. Maintain and develop thorough knowledge of business intelligence tools and both relational and multi-dimensional databases. Maintain knowledge of appropriate PC and office automation products.
Standards and Procedures
: Assist leader and other technical client services representatives in defining, maintaining, and documenting standards and procedures associated with ASP support.
Job Related Experience:
o Minimum of 12 months application support experience.
o Must be able to make decisions and resolve problems using experience and professional judgment with little supervision.
o Relational database administration experience using Microsoft SQL Server 2005 and above is a plus.
Fiserv, Inc. is an Equal Employment Opportunity/Affirmative Action Employer and maintains a Drug-Free Workplace.
Company Description:
Going Up?
Today's shifting demands require a partner who shares your goals with the proven expertise to help you reach them. For more than 16,000 clients worldwide, Fiserv is transforming the way financial services are delivered to ensure business growth. With Fiserv, you have the power to go places. The power within.

Fiserv Technology Makes the Difference
Through thousands of partnerships with clients worldwide and hundreds of solutions, Fiserv touches almost every part of financial services - online & mobile banking, account processing, e-payments, lending, wealth management...our technology makes the difference in every interaction.

Fiserv Technology: Consumer Reach and Scale
Fiserv technology simplifies financial transactions. We enable 120 million deposit accounts, 60 million online banking users, and 23 million active bill payment users, making financial transactions easy to allow people to focus on the things that really matter: planning, living and prospering.

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