Administrative Assistant

Company Name:
Basic job description:
Order Management encompasses the administration of Order Management programs and can include technically trained individuals working directly with internal and external customers. It also consists of the development and implementation of proactive programs responsive to customer requirements and includes the co-ordination of investigations of complaints and assisting to achieve equitable solutions.
Under guidance of supervisor or more experienced staff, provide administrative support for a variety of proposal activities. Recommend measures to achieve operating efficiencies and ensure customer satisfaction.
Typical duties/responsibilities for business development may include, but are not limited to, the following:
Order entry functions, technical support of PPMV products, resolve routine problems and provide information for resolving complex problems to more experienced staff. Manage customer's requests for information in post order matters. Duties may require domestic or international travel.
In addition to the above, the task of managing OEM orders as the main point of contact for scheduling updates and RMR order updates. Work closely with Customer Service Technical team on customer issues and be the main voice back to the customer on how issues were resolved. Ensure CCRP's are entered on all customer issues and a resolution is has been given in a timely manner. Work closely with Marketing to ensure both the customer and business goals are met.
Complexity of tasks:
Requires basic knowledge of the organization's products, understanding of basic drawings and related documents, SAP, Spine, Power Help, DMS databases. Interfacing with other groups requires ability to communicate effectively. Work is closely monitored to ensure quality. Attend meetings to exchange information and analyze customer's requirements.
Typical qualifications:
HS diploma and 3 - 5 years of experience.
Alternatively, a special combination of education and experience and/or demonstrated accomplishments.
Job Title: Administrative Assistant
Job Code: Admin_OM_FL_2388
Location: Lake Mary, Florida, US
Pay rate: DOE
Duration: 1 Year
Experience: 3 - 5 years
Recruiter: Romil Mpatel
Email-ID: romil. ;

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