Executive Account Manager (Payroll/Customer Service/Account Management

Company Name:
Salary period: Annual
Under general supervision, the Executive Account Manager provides telephone, email and potentially on-site support to large revenue clients who contact Paylocity concerning payroll/HR practices, software operations, and other technical and non-technical issues. The Executive Account Manager works directly with other departments to ensure client's': needs are being met. The Executive Account Manager will be developing business relationships with each of their clients. They will identify their clients' business objectives and aligning Paylocity solutions to meet their objectives. The Executive Account Manager will represent Paylocity as the "face and voice: responsible for the experiences of Paylocity's highest revenue and most complex clientele.
ΓΆΒ ΒΆ Provide professional, ethical, knowledgeable, and reliable service to clients.
ΓΆΒ ΒΆ Develop and maintain strong relationships with an assigned portfolio of high revenue, complex clients by continuously striving to meet and exceed client expectations.
ΓΆΒ ΒΆ Apply critical thinking and problem-solving skills to research, troubleshoot, and walk clients through our products to solve the client's request.
ΓΆΒ ΒΆ Conduct proactive meetings through conference calls and possibly onsite meetings to identify business needs and maintain high satisfaction levels of clients within the assigned portfolio.
ΓΆΒ ΒΆ This person must maintain expert level knowledge of Paylocity products and partnerships to ensure each client is realizing maximum benefit of our system.
ΓΆΒ ΒΆ Monitor and facilitate the resolution of open ITS(s) and participate in client conference calls with the Client Relationship Managers when necessary.
ΓΆΒ ΒΆ Assist with special projects as assigned.
ΓΆΒ ΒΆ Work overtime as needed, especially during year-end.
ΓΆΒ ΒΆ Other duties as assigned.
Keyword: payroll, adp, paychex, intuit, "account manager", CPP, HR
Required Experience:
ΓΆΒ ΒΆ Bachelors degree or applicable industry experience
ΓΆΒ ΒΆ Minimum 3 years experience in a payroll service bureau, benefits center, or as a payroll/HR/benefits administrator required
ΓΆΒ ΒΆ Minimum 3 years experience in a client facing role within a service industry required.
ΓΆΒ ΒΆ Experience in a help desk environment or software support highly desirable.
ΓΆΒ ΒΆ Prior experience in a leadership or managerial role is preferred
ΓΆΒ ΒΆ Computer skills, including Windows and MS Office programs required.
ΓΆΒ ΒΆ Customer service focused
ΓΆΒ ΒΆ Strong communication and listening skills
ΓΆΒ ΒΆ Strong problem-solving/analytical ability
ΓΆΒ ΒΆ Strong mathematical aptitude
ΓΆΒ ΒΆ Team orientation
ΓΆΒ ΒΆ Time management
ΓΆΒ ΒΆ Ability to manage change
ΓΆΒ ΒΆ Dependability
ΓΆΒ ΒΆ Attention to detail
ΓΆΒ ΒΆ CPP highly preferred
ΓΆΒ ΒΆ Self-starter with the ability to handle multiple projects at once
ΓΆΒ ΒΆ Excellent writing skills for business communications
ΓΆΒ ΒΆ Strong interpersonal skills to be able to communicate effectively to a multitude of personalities and work across the organization to get issues resolved
ΓΆΒ ΒΆ Ability to work cross-functionally and build and maintain strong internal partnerships
ΓΆΒ ΒΆ Able to identify strengths and weaknesses of solutions or approaches to problems
ΓΆΒ ΒΆ Able to deliver accurate information within required deadlines
From: Paylocity

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