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UBC Supervisor - Program Management

Company Name:
Express Scripts
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Advance your career with the company that makes it easier for people to choose better health.
Express Scripts is a leading healthcare company serving tens of millions of consumers. We are looking for individuals who are passionate, creative and committed to creating systems and service solutions that promote better health outcomes. Join the company that Fortune magazine ranked as one of the "Most Admired Companies" in the pharmacy category. Then, use your intelligence, creativity, integrity and hard work to help us enhance our products and services. We offer a highly competitive base salary and a comprehensive benefits program, including medical, prescription drug, dental, vision, 401(k) with company match, life insurance, paid time off, tuition assistance and an employee stock purchase plan.
Express Scripts is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, national origin, age, veteran status, disability, or any other protected class. Applicants must be able to pass a drug test and background investigation. Express Scripts is a VEVRAA Federal Contractor.
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Pharma & Retail Relations combines the coordination and management of the company's key supplier groups under a single management team. Major suppliers include brand and generic pharmaceutical manufacturers, retail pharmacies and drug wholesalers.
## JOB DESCRIPTION
POSITION SUMMARY:
The Supervisor - Program Management is responsible for managing the day-to-day activity of the program(s) and supervises a team of entry level employees. Position may be client-facing. Works with the Program Manager to develop policies, procedures, and the business work plan for the program. This position oversees production and service standards and hiring, training, and evaluation of staff. Recognizes, recommends and implements operational improvement.
ESSENTIAL FUNCTIONS:
Manage program(s) per the scope of work, program, and standard operating procedures within the contracted budget.
Manage day-to-day activity of the program operation, including supervision of staff.
Develops the team of front line employees assigned to the program(s).
Monitor program statistics and metrics.
Resolve complex cases.
Participate in interviewing prospective employees, evaluating current employees, and train employees as needed. Develops current employees and tracks their compliance to quality, service, and production standards.
Works with (Sr.) Manager to develop and communication strategic business work plan goals.
Assist with the analysis and writing of client reports and other deliverables.
Assist with presentation of program information to internal and external customers.
Handle escalated and unresolved issues that may require deviation from standard procedures or require extensive research for resolution.
Other duties as assigned.
QUALIFICATIONS:
Bachelor's degree in relevant discipline or equivalent work experience
0 - 2 years relevant experience
Pharmacy Technician License may be required depending on program and state requirements
Excellent PC skills including Microsoft Office and Internet experience
Excellent verbal and written communication and presentation skills
Strong analytical and problem solving skills
Strong focus on book of business client satisfaction and client retention results
Ability to work cross-functionally to proactively communicate and to resolve issues with the highest sense of urgency
Highly developed written communication and documentation skills to develop project educational materials, program specific procedures, product tools, and other services - related to collateral
Networking and client interfacing skills to cultivate and manage relationships
Strong analytical skills
Ability to analyze information and target trends
Organize people and systems to achieve goals
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QUALIFICATIONS:
Bachelor's degree in relevant discipline or equivalent work experience
0 - 2 years relevant experience
Pharmacy Technician License may be required depending on program and state requirements
Excellent PC skills including Microsoft Office and Internet experience
Excellent verbal and written communication and presentation skills
Strong analytical and problem solving skills
Strong focus on book of business client satisfaction and client retention results
Ability to work cross-functionally to proactively communicate and to resolve issues with the highest sense of urgency
Highly developed written communication and documentation skills to develop project educational materials, program specific procedures, product tools, and other services - related to collateral
Networking and client interfacing skills to cultivate and manage relationships
Strong analytical skills
Ability to analyze information and target trends
Organize people and systems to achieve goals
Job Category: Pharma Services
Primary Location: United States-Florida-Lake Mary
Work Locations: Lake Mary, FL - 255 Technology Park (2002)250 Technology ParkLake Mary, 32746
Schedule: Full-time
Shift: 1st Shift
Employee Status: Regular
Travel: No
Work From Home?: No

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